Refund policy
We want you to be completely happy with your purchase. If something isn't right, we're here to help.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.
Eligibility for returns and exchanges
To be eligible, your item must be:
- In the same new condition that you received it — unworn, unused and undamaged
- With all original tags still attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
We accept returns of both non-defective items (for example, if you changed your mind or the size didn't fit) and defective or damaged items.
How to start a return or exchange
To start a return or an exchange, contact us at info@outfyra.com with your order number and the reason for your request.
Once your request is approved, we will email you a free, prepaid return shipping label together with instructions on how and where to send your package. All returns are shipped back to us by post.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
Returns are free of charge. We provide a prepaid return label at no cost to you, and there are no restocking fees. You will never pay return shipping.
Exchanges
We are happy to exchange your item for a different size, colour or product. To request an exchange, contact us at info@outfyra.com within 30 days of receiving your order. Once we receive and approve your returned item, we will ship the replacement to you at no additional shipping cost. If the new item has a different price, we will arrange the difference or refund the balance to your original payment method.
Damages and issues
Please inspect your order on arrival and contact us immediately at info@outfyra.com if your item is defective or damaged, or if you receive the wrong product, so that we can evaluate the issue and make it right.
Non-returnable items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers or plants)
- Custom or personalised products (such as special orders)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids and gases
We also cannot accept returns on sale items or gift cards. Please get in touch if you have any questions about a specific item.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging and you will need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 days have passed since we approved your return and you have not yet received your refund, please contact us at info@outfyra.com.
Contact
Phone: +31 6 84 56 32 62
Email: info@outfyra.com
Outfyra is part of: JN Marketing
KVK: 42027454
Address: Patrijs 10, 7943 SE Meppel, Netherlands
BTW: NL005440986B97